COBOURG NISSAN LTD.

"Vehicle Purchased: Titan/Armada - Salesperson: Terry Holmes"

"No gimmicks were used. Excellent 'quick' service, 'great' test drive allowed!"

"No 'haggling'! Good pricing & trade in value up front!"

"Terry spent considerable time with us, showing how to operate the vehicle and the sound system."

Barry V.

"Vehicle Purchased: 2011 Frontier Salesperson: Todd Smith"

"I returned to deal with Todd Smith due to a positive experience the first time."

John L.

"Vehicle Purchased: 2011 Rogue - Salesperson: Terry Holmes"

Excellent rating from top to bottom!! Impressed with spirited, knowledgeable salesperson!

Wesley S.

" Vehicle Purchased: 2011 Rogue - Salesperson: Todd Smith"

"This is my second purchase from Cobourg Nissan, have been pleased with previous vehicles purchase and service"
"Todd Smtih went the extra mile to do a search for the exact vehicle I wanted"
"I was treated with respect and courtesy"
"I was offered a very good trade in price on my vehicle"
"Once again, A++"

Susan S.

"I thank you most sincerely..."

I am writing this letter to let you know the great service I received from Todd Smith and Carolyn Finnigan.  Todd gave me several days to consider my purchasing a new vehicle form you.. I at first thought I would be buying a small car, the Versa Hatchback, but was shown the Sentra and that perhaps I should reconsider.  He advised it was a more suitable car in many ways and pointed out all the details to me.  I went home and gave it much thought, I never felt that I was under any kind of pressure from Todd and that made it easier for me to decide, so I went back again and signed up for the Sentra.

Later I was led to the office of Carolyn Finnigan, who was completing forms on her computer.  When I looked abover her head on the back wall was a print of one of our Nissan model vehicles, in front of my son's store on Queen St. in Toronto.  I was so thrilled, and a bit teary as my son sold his business in December.  Well Carolyn left the office and returned with a gentleman, who took the print out and gave it to me.  They just knocked me over!  I thank you most sincerely for your kind generosity, you see it must be an omen.  I was meant to buy from you, your staff was terrific!

Valerie D.

"Vehicle Purchased: 2011 Altima - Salesperson: Todd Smith"

"This is the 3rd time I have dealt with this salesperson with only the greatest of satisfaction!"
"The vehicle was delivered in pristine condition"

Terry B.

"Vehicle Service - 2010 Titan"

"Was on my way just starting a trip when cruise control failed.  Pulled into Cobourg Nissan with no appointment.  They had me back on the road in 30 minutes.  Great!"

Robert C.

"turned what could have been a negative, to a positive!"

I am writing to commend you on the excellent job you have done in recruiting customer friendly staff.  My Wife and I recently purchased a vehicle from your dealership and have been very impressed by the people with whom we have had the pleasure to do business.

Our first encounter was with Todd Smith who went out of his way to make the purchasing of the car a pleasurable experience.  Todd was warm, professional, and pleasant.  We were then turned over to your financial manager who greeted us very pleasantly and positively.  The financial transaction was handled very professionally and quickly.

Our growing appreciation of your ability to hire good people was further enhanced when we met Dave Skinner.  His quiet and polite demeanor and his assurances regarding the services to br provided, gave us a really good feeling about having purchased our car at your dealership.

The icing on the cake was when I had the opportunity to request some assistance from your service manager.  She was extremely helpful and turned what could have been a negative experience for me into a very positive one.

As a management consultant and Business Advisor I have benn called in to "help fix" customer service issues and have accrued a great deal of experience dealing with public and private sectors.  The problem of poor customer service usually starts at the top of the organization.  The success when good customer service is "done right" is always a results of the influence from the top.

As one professional to another I wanted to provide you with this feedback to let you know that as new customers we are very pleased with the service received and congratulate you on choosing the right people to work with you.

Gord S.,Salesperson: Todd Smith

"Vehicle Service - 2008 Versa"

"Cobourg Nissan is a very pleasant experience.  My car was ready quicker than expected.  Thank you!"

Beverley C.

"Vehicle purchsed: 2011 Versa - Salesperson: Terry Holmes"

"Professional, quick, friendly, honest, and not pushy!"
"Best value/lowest price"
"Previous positive experience"

Lois J.

" Vehicle Purchased: 2011 Versa - Salesperson: Todd Smith"

"Very friendly and honest!  Most important!"
"Previous positive experience"

Judith S.

"Vehicle purchased: 2011 Sentra - Salesperson: Todd Smith"

"I was treated like a member of the family"
"My sales man did a lot of extra work to get me the best possible deal"
"Truly a professional sales man"
"Went beyond the call of duty to meet my financial needs"

Harold M.

"Vehicle purchased: 2011 Sentra - Salesperson: Todd Smith"

"Very positive.  Service, front desk and sales staff have been unfailingly professional.  I feel that I am a valued customer."
"A long standing and trustworthy relationship between us"

Adriana H.

"Vehicle Purchased: 2012 Rogue Salesperson: Terry Holmes"

"Very pleased with the sales person Terry Holmes and the financial person Tammy Holmes."

"Not pushy. A very good listener."

Gurnee J.